Returns

If something goes wrong, we put it right.

We check every piece by hand before it leaves Dhaka, but a long journey is not always gentle. If something arrives damaged, we will make it right.

Unbox it in front of the delivery agent

When your parcel arrives, please open it in front of the delivery agent and record a video of the unboxing, from the sealed box to the last piece. This one step is what lets us approve a claim quickly.

What we can replace or refund

• A piece that arrives broken, chipped or cracked
• A product that is different from the one you ordered
• An item missing from a set

Because our pieces are fragile and often bought as gifts, we cannot accept returns for a change of mind once a parcel has been delivered.

How to report a problem

1. Contact us within 3 days of delivery on WhatsApp +880 1886-004421 or at anaizanest@gmail.com.
2. Send your order number and the unboxing video.
3. We review it and confirm a replacement or a refund.

Refunds

Once a refund is approved, we send it by bKash, Nagad, Rocket or bank transfer, whichever suits you, within 3 to 5 days.

Cancelling an order

You can cancel your order at any time before we hand the parcel to the courier. Once it is on its way, we can no longer stop it. To cancel, call or WhatsApp us with your order number. If you paid in advance, we refund the full amount within 3 to 5 days.

Gifted, beautifully.