Frequently asked questions
How do I place an order?+
Add the pieces you like to your cart, go to checkout and enter your delivery details. Choose cash on delivery or pay by bKash, Nagad or Rocket. We confirm your order once it is placed.
How can I pay?+
Pay cash on delivery when the parcel reaches you, or pay in advance by bKash, Nagad or Rocket and enter the transaction ID at checkout.
How long does delivery take?+
1 to 3 days inside Dhaka and 3 to 5 days anywhere else in Bangladesh.
How much does delivery cost?+
80 inside Dhaka and ৳150 outside Dhaka. Delivery is free inside Dhaka on orders over ৳10,000.
Can I send a gift straight to someone else?+
Yes. Enter the recipient’s name, phone number and address at checkout. Pay in advance by bKash, Nagad or Rocket if the gift should arrive fully paid.
What if a piece arrives damaged?+
Open the parcel in front of the delivery agent and record the unboxing. Send us the video within 3 days of delivery and we will replace the piece or refund you.
Can I return something if I change my mind?+
Because our pieces are fragile and often given as gifts, we cannot take back a delivered parcel for a change of mind. We are happy to help you choose before you order.
Can I cancel my order?+
Yes, at any time before we hand the parcel to the courier. Call or WhatsApp us with your order number.
How do I track my order?+
Use the Track order page at the top of the site and enter your order number. You can also call or WhatsApp us on +880 1886-004421.
Do you take corporate and bulk orders?+
Yes. Ask for a quotation on our Corporate gifting page with your quantity and date, and we confirm one price and one delivery day for the whole order.